Contact Info

Contact us for Access to the Online Store at:                   
Phone: 416-571-8870
Email:                                                                     Instagram: bychance.canada

Showroom Hours:                                                                                                                                      Monday to Thursday: 9am - 4pm                                                                                                    Friday: 9am -2pm
Closed Saturday & Sunday

6819 Pacific Circle
Frequently Asked Questions (FAQs)

1. What is the minimum purchase when opening a new account?                                                          A minimum purchase of $250 is required when opening a new account with us, however there is NO      restriction on quantity per item, singles are able to be purchased.  

2. What is the return policy?                                                                                                                      We do not accept returns or exchanges on items. We accept damages but all claims and damages must be made within 5 days of receipt of goods. Please take pictures of damaged items and text them to 416-571-8870. 

3. What is our shipping policy?                                                                                                                We usually pick, process, and ship out the order the day it is recieved. You will be charged for shipping based on the size and weight of the package, the shipping charge will be visible on the invoice found in your package. 

4. How long does shipping take?                                                                                                  Depending on the location the items are being shipped to, shipping can take anywhere from 1-4 days.  

5. Where do I enter my payment info?                                                                                                      In an effort to protect your information and avoid having your cards be compromised, we collect        payment information when processing the order. If we don't already have your card on file we will give you a call. 

6. Is the jewelry safe for sensitive skin?                                                                                                    All our pieces are lead and nickel free, which makes them safe for sensitive skin. 

7. What base metal is used in the jewelry?                                                                                            Brass or stainless steel, depending on the item.